1. Information Velyo may collect
The information associated with your use of Velyo may include:
- Account information: email address and login identifiers when you create or use an account.
- Reflection information: mood scores, emotional check-ins, conversation history, chat messages, selected modes, and related entries you choose to provide.
- App activity: basic product usage events, feature interactions, and preferences such as language or reminders.
- Device and diagnostic information: device type, operating system, app version, crash information, and technical events used to keep Velyo reliable.
- Purchase information: subscription or purchase status when Velyo Plus is enabled. Payment details are handled by the relevant app store and payment service, not directly by Velyo.
2. How information is used
Velyo uses information to provide the app, generate reflections, save and sync your history, personalize continuity, manage subscriptions, improve reliability, respond to support requests, and prevent misuse or abuse.
App analytics are intended to understand product behavior and reliability. Velyo does not use private conversation content for advertising.
3. AI processing
When you send a message for an AI-generated reflection, that message and limited relevant context may be processed by an AI provider to generate a response. AI responses can be incomplete or inaccurate and are not medical advice.
4. Service providers
Velyo may use service providers for account access, data storage, AI responses, app diagnostics, analytics, notifications, and subscription management. These providers receive only the information reasonably needed to perform their services and operate under their own terms and privacy commitments.
5. No sale of personal data
Velyo does not sell personal data. Your emotional check-ins and conversations are not sold to advertisers or data brokers.
6. Retention and your choices
Information may be retained while your account is active or while it is needed to provide Velyo, meet legal obligations, resolve disputes, or protect the service. Where available in the app, you can delete individual conversations, clear emotional memory, or reset your stored Velyo data.
You may also contact us to ask about access, correction, or deletion of information associated with your account.
7. Security
Reasonable safeguards are used to protect information. No online service can guarantee absolute security, so please avoid sharing information you would not want processed or stored.
8. Changes and contact
This policy may be updated as Velyo changes. The updated date above will be revised when material changes are made.
Questions or privacy requests can be sent to velyosupport@gmail.com.